How to contact us
Write to us with the form below — you do not need to sign in. We will reply to the e-mail you give.
Already have an account?
- In the iOS app: Settings → Send feedback
- On the website: profile menu → "Contact us"
On the website the form in the menu is available after you sign in. Without an account, use the form above.
Frequently asked questions
How do I delete my account?
- In the iOS app: Settings → Delete account.
- On the website: profile menu → Profile → the "Delete account" block → "Delete account". You will be asked to confirm.
Portfolios, transactions and connected sources are deleted permanently 7 days after the request. Until then you can cancel: sign in and tap "Cancel deletion". We will e-mail you the deletion date.
If you cannot sign in or delete the account, write to us with the form on this page.
Can SmartFin make trades or withdraw funds?
No. SmartFin only reads data: it does not place trades and does not withdraw funds.
Exchanges and brokers are connected with read-only keys: no trading or withdrawal permissions are needed. SmartFin never asks for seed phrases or wallet private keys. You can remove a connected source at any time in the "Sources" section.
Where does my report go when I import with AI?
Only if you choose such a method yourself — on the website "Smart import (AI)" or "My broker isn't listed", in the app "Smart import" or "Another broker": the report text is sent to an external AI service to recognise the transactions. The methods without AI (listed broker reports and CSV: "Your own spreadsheet (CSV)" on the website, "SmartFin format (CSV)" in the app) send nothing.
Documents
The legal documents are available in English and Russian; the Russian version prevails.